"I love Git-Zen: Simple integration between ZenDesk and Git"

2022-07-25 18:58:18

Features Testimonials Pricing FAQ Synchronize Simply. Git-Zen for Zendesk makes it simple. Connect Zendesk to GitHub, Azure DevOps, or GitLab. Synchronize support with your development team. Git-Zen forGitHub Git-Zen forAzure Git-Zen forGitLab Easy to use Create a new issue directly from a Zendesk ticket, or simply include the Zendesk ticket number in the comment of a commit or issue to link it Informative See related issues, files, comments, and commits directly within the Zendesk ticket; comments and activity are added automatically to the ticket Flexible Customize tags, labels, custom fields, private and public comments, attachments, and security; show what you want, hide what you don't Affordable Your tiny team can use the free LITE version with just commits, or your entire team can enjoy a FULL feature set for a total of less than $20 a month Git-Zen Features What is Git-Zen? Git‑Zen is the most popular Git and TFS integration application available for Zendesk. Git‑Zen coordinates your Zendesk tickets with your commits and work items or issues. Git‑Zen helps to keep your Zendesk agents separate from your developers; simply create a new issue or work item (or link existing ones) directly from the Zendesk ticket. See all of the issue or work item updates directly in the Zendesk ticket, as well as in your source control tool. Issues/Work Items Create new (or link existing) multiple issues/work items directly from within a Zendesk ticket, or link a Zendesk ticket directly from an issue/work item. Use your existing templates, and set sprints, iterations, projects, priority, labels, tags, milestones, custom fields, and more. Commits/Check-ins Git‑Zen makes it easy to look at past tickets and see exactly what code changes were made to address the ticket. Simply link a Zendesk ticket from within a commit message by including a simple reference tag - the commit (and the affected files) will be listed within the Zendesk ticket. Comments/Updates Automatically embed all issue comments and updates within the Zendesk ticket as public or private messages. Send public and/or private ticket comments automatically to the linked issue. See updated issue details directly within the ticket. Attachments included! Customization Add tags or labels to issues and tickets. Include DevOps custom field entry when creating a new work item. Set security levels so that only certain Zendesk user roles may create issues or change information. Hide unused sections. Hundreds of companies (big and small) use Git-Zen… Testimonials What Our Customers Say Git-Zen is a game changer for us. There were a few items that we requested to make the app conform to our specific use case and within hours Git-Zen support made the changes to conform the app to our use. @mentions to developers directly from Git-zen is exactly what we needed to close the loop on our communications without having to navigate between applications. Great experience all around. Highly recommend. Krystal S. Git-Zen has come to save many hours a week to our support and dev teams, through an easy-to-use and friendly interface. Their support is top notch, with quick turnaround times and excellent customer service, at a fair price. They don't just meet their numbers, but they make sure they are proposing solutions and taking customer's expectations into account at every interaction. Totally recommended. Centro De Soporte Softland This integration is extremely well built, with a great degree of customisation and flexibility. It has allowed us to streamline our workflow significantly. The support from the developers is some of the best around, fast and effective. I highly recommend this module. David W. I am VERY impressed with the Git-Zen team. We had several questions during our implementation process, and they were very responsive and helpful. The support team was thorough when investigating our questions and giving us instructions. One of our questions even lead to a request for additional functionality, to which they were very open and added the request their development short-list. I run a support desk for a SAS company and am pretty critical when working with other teams, and the Git-Zen team is truly exceptional. Tiffany Z. I had been shopping for helpdesk solutions that had an integration with Github and Git-Zen is honestly one of the major reasons we chose Zendesk. The app is incredibly powerful and gives helpdesk agents the ability to track, link to, create, and update issues seamlessly without ever needing to login to GitHub. There are a lot of configuration options so you can track what you care about on only share what you mean to. While the app is great the team working on it are incredible. They are very responsive and treat every request with care. On top of that, they take feature requests seriously and ACTUALLY IMPLEMENT THEM. I have nothing but good words for this app and team. I wish I could give greater than 5 stars Noah K. Git-Zen is a great application for Zendesk, allowing full integration with Azure DevOps. Every ticket sent to DevOps is kept up to date with all interactions carried out on any of the products. The support and development team is always open to suggestions for improvements in the application. Here at ONCLICK we received several requested improvements that helped our development process and deliver value to the customer. I recommend! Tecnologia Onclick pricing Git-Zen Plans Git-Zen Lite Free for tiny teams Integrates with commits/checkins 100 ticket references per month Unlimited users 5 items per file/commit list Up to 10 repositories Git-Zen Lite for GitHubZendesk Marketplace Git-Zen Lite for AzureZendesk Marketplace Git-Zen Lite for GitLabZendesk Marketplace Free Trial! Git-Zen Full $19.95 per month (per Zendesk instance) Integrates with commits/checkins Integrates with issues/work items Two-way comment synchronization Advanced customization Unlimited users Unlimited files/commits/issues Unlimited repositories/projects Product Support Git-Zen for GitHubZendesk Marketplace Git-Zen for AzureZendesk Marketplace Git-Zen for GitLabZendesk Marketplace Git-Zen Yearly Discount $199.95 per year (per Zendesk instance) Two months free! No credit card required at checkout Convenient electronic payment options Invoice sent to your purchasing dept. Activate by using coupon code"YEARLY-BILLING"during Marketplace checkout Details Git-Zen Versions GitHub Git-Zen for GitHub will integrate with your issues and commits, as well as your projects, milestones, labels, assignees, templates, issue and ticket comments, and much more! Install Git-Zenvia Zendesk FREE TRIALof the Full Version Documentationfor Git-Zen Azure DevOps Git-Zen for Azure DevOps integrates your work items and check-ins. Create bugs, features, or custom work items. Use area paths, iteration, priority, severity, and your own custom fields. Install Git-Zenvia Zendesk FREE TRIALof the Full Version Documentationfor Git-Zen GitLab Git-Zen for GitLab connects Zendesk with your GitLab.com projects. Create issues and link tickets to committed items. Synchronize comments, milestone, weight, labels, and more! Install Git-Zenvia Zendesk FREE TRIALof the Full Version Documentationfor Git-Zen FAQ Common Questions About Git-Zen How does the free trial work? Simply install the FREE version "Git-Zen Lite" from the Zendesk Marketplace for your source control product (GitHub, GitLab, or Azure). Select the "Free Trial" option when you first launch Git-Zen, and you will unlock all of the features of the full version for 14 days. When you are ready to install the FULL version, all of your settings will transfer automatically, Do I have to pay for each Zendesk Agent? Nope! Git-Zen is only $19.95 per month for your entire Zendesk instance - period. You may have all of your Zendesk agents use Git-Zen for one low fixed monthly cost (or, an even more economical yearly option - pay for a full year in advance and get two months free!). Is my data securely stored? Yes, your data is secure. None of your Zendesk or source control data is stored within Git-Zen. Only your Git-Zen settings are maintained on our servers; your ticket and issue data stay securely within your Zendesk instance and your source control system. Can I use Git-Zen with my own hosted instance? At this time, Git-Zen currently only supports GitHub/GitLab/Azure Devops instances that are hosted within GitHub.com, GitLab.com, or Dev.Azure.com - the main reason for which is that, for security reasons, we do not permit the service hooks that Git-Zen relies on to originate from other sources. In addition, you would need to open your system to be able to have your hosted API accessed from external sources, which would be a security risk for you as well. Can I link multiple issues to the same ticket? Yes you can. Git-Zen allows for multiple tickets to be linked to the same issue, as well as multiple issues to be linked to the same ticket. Can I run reports showing my Git-Zen linked tickets? Absolutely. Git-Zen offers several customization options that let you add your own tags to Zendesk tickets when linked and closed; reports can easily be generated showing which tickets have been escalated, and whether they have been addressed. Support Privacy Terms and Conditions Data Processing Agreement ©2021 Acenerate LLC • All rights reserved • Git-Zen is not affiliated with Zendesk, Microsoft, GitLab, or GitHub [email protected] Acenerate. Simply powerful digital creations.